Frequently Asked Questions

Why is direct pay better?

Conventional insurance-based medical practices are becoming unwieldy with more employees and time spent just on billing and collections. Insurance companies dictate the type of care doctors give, and doctors have to see 25+ patients a day to maintain their business. Many times, the cost of billing is more than the fee itself.

Direct primary care allows physicians the freedom to serve patients and practice medicine the way they were trained. No billing means doctors have time to spend with patients, and patients can access the doctor when and where they need to.

Ultimately, direct primary care allows for more than just a better version of what is already there. Doctors are able to redefine the frontlines of care by providing proactive and preventive care that is otherwise unavailable in the traditional system. This leads patients to experience better service while having better health – namely fewer surgeries, specialist visits, hospitalizations, and medications.

Do you have evidence that direct pay costs less?

Numerous reports show better care and cost saving throughout the United States. In North Carolina, DPC saved $1.28 million in health care claims in one year for 2000 patients. Less paperwork for doctors means more time to spend with patients as needed to manage medical conditions. More time means better access which means fewer specialist referrals, hospital admissions, and ER visits. In insurance-based medical clinics, 43% of the day is spent on needless paperwork.

After Hours

My practice leverages a telemedicine app that allows me to be available after hours, especially in urgent concerns. This dedicated tool allows us to securely text, video chat, and send pictures in real time.

How are office visits handled?

It’s easy – schedule a visit via secure messaging or call in and come into the office to see me when your visit is actually scheduled. You and I also have the option to a televisit as an alternative for a quick checkup or if you’re sick at home and would prefer not to come in.

Will you allow me to see you without signing up for full membership?

You never know what the future holds for your health, so I would always suggest joining for a membership to take advantage of my time to get ahead of any problems that may pop up. If you aren’t sure if a membership is right for you, whether it be financial, for your health, or otherwise, you can always contact me so we can sit down and I can help you work through your decision.

How can I be sure you will have time for me if your access is unlimited

Because my main priority is you and I want to make sure I’m available for you while maintaining little to no wait, same day or next day visits, as well as non rushed, 30-60 minute visits. I cap my patient panel at 600 patients (a traditional panel is 2000-3000 patients).

Hospitalization

If you are experiencing a life-threatening emergency, please call 911. If you are unsure, I can help you decide if your issue can be handled in the office or at the hospital. As your private physician, I would like to be involved in your hospital care—whether to speak to the emergency room physician or the in-patient doctor to assist in your care. We are also happy to keep in touch with your families during your stay and help arrange for your care after you return home.

INSURANCE

My practice welcomes all patients – no matter what kind of insurance they have and even those with no insurance. I will not bill insurance, but you can use an HSA or FSA for the annual membership fee if you wish. If you have private insurance, you may submit a claim form to your insurance company to be reimbursed directly. The amount of reimbursement you receive will depend on your policy with your insurance company.

I like to say everything done within the walls of or by the practice is covered by the membership. If you need to go outside the office – like for labs, blood work, or specialists you can use insurance like you normally would. I retain full referral capabilities and can actually offer inexpensive cash pricing for those with high deductibles helping you drastically reduce healthcare costs.

HEALTH SAVINGS ACCOUNTS (HSAs)

My fees are compliant with flexible spending (FSAs) and health reimbursement accounts (HRAs), and generally considered compliant with health spending accounts HSA’s. While a membership is a qualified medical expense, I do recommend a best practice of paying semi-annually or annually with an HSA.

 

CONTRACTS

My service contract is for one year. If you are unhappy with the services OR for any reason wish to cancel your contract, you may do so with a 30-day notice. Any services already performed (i.e. preventive exams) will be itemized for payment. Any refunds will be granted after the service items are paid. All contracts are automatically renewed unless a 30-day notice is received by us not to renew.

How do I pay for your services?

You may pay with credit, check or bank account transfer.  For convenience, keep a card on file for incidentals and make it easier for you to make monthly, quarterly, biannual or annual payments.

WILL THESE CHANGES TO YOUR PRACTICE COST ME LESS?

The only change is that I’ve partnered with resources that may save you additional money if you would like to pay cash rather than submit to insurance. For example, I’ve partnered with labs, imaging centers, and a prescription wholesaler for dramatically lower cash-based pricing. However, if you still would like to submit to your insurance you are welcome to do so. I can provide you with those options that allow you to make the right decision based on your situation.

DO YOU ACCEPT INSURANCE?

I accept patients as members no matter what insurance they have or do not have. I do not bill insurance. Because of this, to your insurance, this practice will be considered “out of network”.

If you desire, I will work with you to submit claims on your own and help you get reimbursed by your insurance company. How much you are reimbursed is dependent on your specific insurance plan and carrier.

HOW DO I PAY?

You may pay with cash, check or credit card. I request a credit card on file through our secure business vendor to enjoy a cash-free office environment. The membership is completely inclusive for in-office care including visits, and I can charge your credit card directly if you choose to do any lab work or imaging at cash prices (not through insurance).

If you are going to use your Health Savings Accounts—payment needs to be every 6 months or yearly.

WHY DO I NEED MEMBERSHIP TO A PRIMARY CARE PRACTICE?

In the traditional healthcare setting, most people are accustomed to paying the doctor through insurance on a visit to visit basis. The problem is – most primary care is patient-provider dialogue, and it’s hard for insurance companies to know how to reimburse a conversation. This forces doctors to have you come in the office and then charge you every time you want to speak with them or follow up. Recently, Doctors have needed to see upwards of 35+ patients a day just to keep their practices solvent.

In the DPC membership model, doctors are free to dialogue when, where, and how long the patient needs at no extra cost. This significantly increases the level of service and care a patient receives from their doctor. So much so, that in one study patients in a DPC membership model experienced:

  • 40% Less ER Visits
  • 54% reduction in ER costs
  • 24% Less Hospitalizations

*Society of Actuaries, 2020

I have chosen a membership model because it’s affordable to the patient and allows me to take care of my patients (whom I love!) in the best way I know how.

WHAT ABOUT LABS, IMAGING, AND PRESCRIPTIONS?

The only change is that I’ve partnered with resources that may save you additional money if you would like to pay cash rather than submit to insurance. However, if you still would like to submit to your insurance you are welcome to do so. I can provide you with those options that allow you to make the right decision based on your situation.

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Tuesday, Thursday: 10 AM - 7 PM
Weekends By Appointment Only